Regulators · 48 records · Last updated Aug 27, 2026
This section records actions involving Greystar by government agencies — including the Federal Trade Commission, the Department of Justice, state attorneys general and civil rights agencies — along with complaints filed with those agencies by watchdog groups. Status labels distinguish filed complaints, pending cases, consent decrees and settlements. Unless a settlement says otherwise, Greystar has not admitted wrongdoing.
Greystar Real Estate Partners filed a breach notice stating an unauthorized party accessed an employee email account between May 1 and May 18, 2026 and acquired files containing personal information; affected people were offered 24 months of credit monitoring. This is a mandatory disclosure, not an enforcement action; no lawsuit over this breach was found.
Housing Rights Initiative filed complaints with the Virginia OAG, California CRD, Maryland Commission on Civil Rights, Hawai'i Civil Rights Commission, Michigan DCR, New Jersey DCR and D.C. Office of Human Rights alleging 114 violations of source-of-income laws. The complaints allege, based on undercover testing, that Greystar properties rejected Housing Choice Voucher holders, imposed unlawful conditions, and refused to count voucher assistance toward income requirements.
Arizona AG Kris Mayes announced three Assurances of Discontinuance entered in Maricopa County Superior Court: one adopting the injunctive terms of the FTC/Colorado settlement (with about $1.5M in anticipated restitution to Arizona consumers from the FTC fund), and two resolving alleged Arizona Consumer Fraud Act junk-fee violations at The Julia and Avana Gilbert with a combined $100,000 in restitution.
CRD announced a settlement with Greystar California, Inc. after a complaint alleging an applicant at a Hollywood apartment complex was denied based on criminal history without an opportunity to explain. Greystar agreed to review and revise screening policies statewide, notify staff of California's criminal-history protections, train specified Southern California staff, and pay the complainant $10,000.
Greystar agreed to pay $23 million to the FTC for consumer refunds and $1 million to Colorado, and to clearly and conspicuously display total monthly prices, including mandatory fees, in its rental listings.
Denver Post coverage of the FTC/Colorado $24 million hidden-fees settlement (ftc-colorado-greystar-24m-settlement-2025). It adds that the suit described two Denver complexes where fees allegedly pushed costs above advertised rent, and that Greystar operates more than 45,000 units in Colorado. It also quotes Greystar saying the deal 'enhances transparency' and notes Colorado's new rent-fee law takes effect Jan. 1.
Colorado's announcement of the FTC/Colorado hidden-fees settlement already recorded from the FTC side (ftc-colorado-greystar-24m-settlement-2025). This source adds the split: Colorado receives $1 million for costs, enforcement and consumer education, while the FTC receives $23 million for nationwide relief. It also lists the disclosure terms: total monthly price shown upfront, every fee itemized as mandatory or optional, and no upfront payment before full pricing is disclosed.
Bay Area coverage of the nine-state $7 million RealPage settlement announced by California AG Rob Bonta (nine-state-ag-greystar-7m-settlement-2025). It adds a Greystar spokesperson statement and lists Greystar-managed properties in Mountain View and on the Peninsula. Bonta's office said it could not say whether Santa Clara or San Mateo County properties were affected.
North Carolina coverage of the nine-state $7 million RealPage settlement announced by AG Jeff Jackson (nine-state-ag-greystar-7m-settlement-2025). It adds Jackson's estimate that more than 25,000 NC renters are affected and notes Greystar is the state's largest landlord. Third-party pricing software is allowed only under a court-appointed monitor, and Greystar and the states jointly moved to dismiss it from the 2024 federal suit.
Denver Post coverage of the nine-state $7 million RealPage settlement (nine-state-ag-greystar-7m-settlement-2025). It adds that Colorado would receive more than $1 million and that Gov. Polis vetoed a 2025 bill banning RealPage-style software. It also reports Greystar's statement that it was 'pleased this matter is resolved.'
Oregon coverage of the nine-state $7 million RealPage settlement with Greystar (nine-state-ag-greystar-7m-settlement-2025), announced by Oregon Attorney General Dan Rayfield. The states alleged Greystar shared information and used RealPage's algorithm to raise rents instead of competing. Contemporaneous Oregon coverage puts Greystar at almost 19,000 Portland units in 2023.
The attorneys general of California, Colorado, Connecticut, Illinois, Massachusetts, Minnesota, North Carolina, Oregon and Tennessee filed a proposed $7 million settlement resolving their claims against Greystar Management Services in the January 2025 RealPage litigation. Greystar agreed to stop using pricing algorithms that rely on competitors' confidential data, accept a court-appointed monitor if using third-party pricing software, and cooperate against remaining defendants.
Colorado AG release on the nine-state $7 million RealPage settlement (nine-state-ag-greystar-7m-settlement-2025). It adds that Colorado receives more than $1 million for antitrust and consumer-protection work. It also says Greystar is barred from revenue-management software that uses competitors' nonpublic data, and that the settling states may share in Greystar's cooperation with DOJ.
DOJ filed a proposed final judgment barring Greystar from using rent-pricing software trained on or using other owners' nonpublic data, from sharing competitively sensitive data with rivals, and from attending RealPage-hosted meetings, and requiring cooperation in the ongoing case. Greystar said the settlement contained no admission of wrongdoing.
Kentucky AG Russell Coleman sued RealPage and several landlords, including Greystar Real Estate Partners, alleging algorithmic price-fixing in violation of federal antitrust law and the Kentucky Consumer Protection Act. According to PYMNTS (July 21, 2026), Kentucky reached a settlement with Greystar Management Services; terms were not disclosed in public filings.
DOJ alleged Greystar Management Services violated the Servicemembers Civil Relief Act by imposing early-termination charges on servicemembers who ended leases after receiving relocation orders, relying on software it knew would impose the charges automatically. Greystar agreed to set aside $1.35M for affected servicemembers and co-tenants (treble damages for those who paid), pay a $77,370 civil penalty, and adopt SCRA-compliant software and forms.
New Jersey alleged RealPage and 10 large landlords, including Greystar Management Services LLC, violated the Sherman Act, the New Jersey Antitrust Act and the Consumer Fraud Act by using RealPage's algorithmic pricing and exchanging nonpublic data to inflate rents.
Filed in King County Superior Court, the suit names Greystar Management Services, LLC and GREP Washington, LLC among landlords alleged to have conspired with RealPage to raise and stabilize rents and exchange nonpublic competitive information in Washington.
The FTC and the State of Colorado sued Greystar Real Estate Partners and five affiliates, alleging that since at least 2019 the company advertised deceptively low base rents while failing to disclose mandatory monthly fees (pest control, valet trash, package, utility-administration and amenity fees), often until after a non-refundable application fee was paid. Claims were brought under the FTC Act, the Gramm-Leach-Bliley Act and the Colorado Consumer Protection Act.
DOJ and state co-plaintiffs (including North Carolina) filed an amended complaint naming Greystar, LivCor, Camden, Cushman & Wakefield/Pinnacle, Willow Bridge and Cortland, alleging they shared competitively sensitive data through RealPage's pricing algorithms and communicated directly about rents and occupancy. The complaint alleged, as one example, that Greystar supplied Camden with recent renewal rates and pricing approach information.
Arizona alleged RealPage and nine landlords, including Greystar Management Services, L.P., conspired to raise rents in the Phoenix and Tucson metro areas by pooling competitively sensitive pricing and occupancy data in RealPage's software.
The D.C. OAG complaint names Greystar Management Services, L.P. among 14 landlords alleged to have collectively delegated rent-setting to RealPage's revenue-management software in violation of the District's Antitrust Act. It alleges Greystar operates about 7,730 D.C. units and used RealPage software at buildings including The Gantry and Illume.
Following a civil rights testing investigation by the Equal Rights Center (a fair housing nonprofit, not a government agency), GREP Atlantic, LLC agreed to a five-year agreement covering all Greystar-managed Virginia properties: income requirements based only on the tenant's rent share for voucher holders, no credit-score screening where a voucher covers full rent, signage and training, and 20 compliance tests.
A private noticing party filed a Proposition 65 60-day notice alleging exposure to formaldehyde gas from laminate flooring, cabinetry and/or other building materials, naming GS Redwood Property LLC, GS Redwood REIT LLC, Greystar Real Estate Partners LLC, Greystar California Inc. and Greystar Worldwide LLLC.
After an unfair labor practice charge filed in January 2017, the NLRB regional office issued a complaint and notice of hearing alleging violations of Section 8(a)(1), including coercive rules and retaliation for concerted activity. A Regional Director order was issued in June 2018 and the case is closed.
The EEOC sued in October 2011 alleging Greystar fired a housekeeper at a Rockville, Md., apartment complex after she disclosed her pregnancy and demanded medical documentation clearing her to work with cleaning chemicals. A 30-month consent decree required $25,000 in relief, an anti-discrimination policy, manager training and a posted notice.
A HUD Secretary-initiated Fair Housing Act complaint filed Feb. 10, 2012 alleged TriTex Real Estate Advisors and Greystar Management Services subjected Hispanic residents of the 233-unit Clairmont Apartments to different terms, intimidation and harassment based on national origin. Respondents denied discrimination and entered a conciliation agreement without any finding of liability.
The EEOC alleged Greystar Holdings, Inc. (d/b/a Greystar Real Estate Partners) gave a former employee a negative reference and recommended against hiring her because she had filed a sexual harassment complaint, in violation of Title VII.