2024
Petition started by resident Wendy K. alleges residents became seriously ill from formaldehyde and other indoor toxins above health guidelines, that requests for testing and remediation were ignored, that residents were forced to take legal action, and that Greystar continues to rent untested units. It asks that Greystar be required to test and confirm units are habitable; it had 108 signatures when reviewed.
published (petition)
Jul 3, 2024 · Change.org · Forty55 Lofts · Marina del Rey, CA
Reviewer alleges management gave written instructions about ending the lease that conflicted with the lease, and is now requiring two additional months of tenancy; reviewer says escalations to Greystar went unanswered.
published
Feb 28, 2024 · Trustpilot · The Kenzie at The Domain · Austin, TX
Reviewer at a 55+ community alleges management staff were aggressive and intimidating toward residents who complained, practiced favoritism, and said they would not intervene in tenant-on-tenant harassment.
published
Feb 24, 2024 · Trustpilot · Everleigh Short Pump · Richmond, VA
Reviewer alleges conditions declined after Greystar took over, including a misdirected fire-alarm response that nearly led the fire department to break down their door, slow snow removal, a fitness fee despite broken equipment, a pool closed most of summer 2023, and one maintenance worker for 232+ units.
published
Jan 13, 2024 · Trustpilot · Deer Run Apartments · Brown Deer, WI
2023
Reviewer alleges a $2,000 security deposit was still unreturned three months after move-out, beyond the state-law deadline, and that corporate phone lines led only to voicemail; reviewer describes the units as unsafe and unhealthy.
published
Dec 7, 2023 · Trustpilot · The Cottages of Boone · Boone, NC
Reviewer alleges a unit managed by Greystar was filthy and roach-infested at move-in in November 2023 and that the infestation remained unresolved weeks later, citing an Arizona statute and stating an intent to hire a lawyer.
published
Dec 3, 2023 · Trustpilot · AZ
Reviewer alleges that a deposit refund confirmed in writing after move-out was later recast as a balance owed, that all mailboxes used a common key, and that maintenance tried to enter the unit as early as 6 a.m. and on weekends without work orders.
published
Jul 17, 2023 · Trustpilot · Visconti at the Glen · Scottsdale, AZ
Reviewer, a college student, alleges they were required to pay a month's rent before receiving any lease terms on a promise of a full refund if unsatisfied, and that requests for that refund went unanswered.
published
Jul 7, 2023 · Trustpilot · The M · Seattle, WA
Reviewer alleges a smoke/fire alarm in their unit kept malfunctioning without repair and that the after-hours emergency number rang without answer.
published
Jun 28, 2023 · Trustpilot · Alvista Trailside Apartments · Englewood, CO
Reviewer alleges the apartment was infested with cockroaches at move-in, upper floors had soft, patched flooring, and leaks between units were common. Reviewer alleges repairs were being made mainly in units whose rent had risen more than 30% in two years, and that online rent payment carried fees.
published
May 20, 2023 · RateTheLandlord.org · AYA ABQ · Albuquerque, NM
Reviewer alleges extensive water damage, with water coming through the kitchen ceiling three times in three years and a ruined light fixture left unreplaced for 10 months, and that repairs involved painting over mildew and nailing plywood over rotting boards. Reviewer also reports an uncontrolled German cockroach infestation.
published
May 15, 2023 · RateTheLandlord.org · College Station, TX
Reviewer alleges no meaningful response to cockroaches, multiple fires on the property, drug activity and squatters without a management response, a valet trash fee for unreliable pickup, and move-out fees despite leaving the unit spotless after completing the lease.
published
May 12, 2023 · Trustpilot · Avana at Happy Valley · Happy Valley, OR
Reviewer alleges hallways often had animal waste, dumpsters routinely overflowed, and the property lacks elevators and adequate accessible parking, while Greystar continued raising rent and adding fees.
published
May 4, 2023 · RateTheLandlord.org · Metairie, LA
Reviewer alleges they were not allowed to end the lease on time and were charged an extra month at double rent, the deposit was withheld without an itemized list, and a new $200 repair charge was raised two years after move-out. Reviewer says staff would not provide a move-out checklist or walk-through.
published
May 4, 2023 · RateTheLandlord.org · Houston, TX
Reviewer alleges a toilet that broke again after repair was never fixed, leading to mold discovered at move-out, and that the full deposit was withheld although the damage stemmed from the repairs. Reviewer also reports unexplained rent increases.
published
May 2, 2023 · RateTheLandlord.org · Everett, WA
Reviewer alleges repair requests were ignored for months, including no dishwasher for half the lease, and recurring termites were never fully treated. Reviewer alleges management threatened to keep the whole security deposit unless tenants paid for a deep clean, which the reviewer believes is unlawful.
published
Apr 30, 2023 · RateTheLandlord.org · Axiom La Jolla · San Diego, CA
Reviewer alleges rain caused major bedroom leaks beginning in January that remained unrepaired months later with no rent abatement despite repeated calls and emails, followed by a 30% rent increase at renewal.
published
Apr 30, 2023 · RateTheLandlord.org · Culver City, CA
Reviewer alleges that after Greystar took over from a smaller manager, being even two hours late on rent brings a late fee and threats of legal action within days, maintenance became slow, and the office never answers the phone.
published
Apr 30, 2023 · RateTheLandlord.org · San Diego, CA
Reviewer alleges management tried to evict them for nonpayment due to an accounting error on management's side, that newly replaced roofs leaked and flooded apartments, and that a clogged disposal went unrepaired. Reviewer also reports a nearly $600 increase offered at renewal.
published
Apr 29, 2023 · RateTheLandlord.org · Montclair, CA
Reviewer alleges building doors lacked working locks so people slept in stairwells, packages were frequently stolen, and residents found used needles on the grounds. Reviewer also alleges the advertised pool had been inoperable for years and that management repeatedly reminded tenants it was not obligated to salt icy lots and steps.
published
Apr 29, 2023 · RateTheLandlord.org · Residences at Austin Bluffs · Colorado Springs, CO
Reviewer alleges stagnant water sat in the dishwasher for over six months despite repeated requests, and that when repairs finally occurred a burst pipe was found slowly leaking into the kitchen cabinet. Reviewer also alleges tenant safety was disregarded.
published
Apr 29, 2023 · RateTheLandlord.org · Portland, OR
Reviewer alleges that after five months they were charged nearly three months' rent to leave early, combining a two-month termination fee and an 'insufficient notice fee', while also paying for pest control that did not stop roaches and a valet trash service no one used.
published
Apr 29, 2023 · Trustpilot · FL
Reviewers in two separate posts allege that an employee in Greystar's corporate accounting/collections department repeatedly called former tenants after move-out, shouting and using what they describe as illegal tactics, and urged others to file complaints with the BBB and the D.C. Attorney General.
published
Jan 14, 2023 · Trustpilot · Nationwide
2019
Reviewer alleges appliances failed repeatedly after a management change in 2013, that staff entered her apartment without 24-hour notice, and that thefts she reported to management, a regional supervisor, and Greystar's CEO were never investigated. Reviewer also alleges she had to buy her own dryer after management refused to replace a failing unit.
published
Jan 19, 2019 · Ripoff Report · Coventry Court · Tustin, CA
2016
Reviewers allege they won a small-claims case against Greystar/Bay Street Apartments for furniture damage and evacuation costs caused by ongoing water intrusion and mold, but that Greystar delayed payment and then stopped payment on its settlement check, which was returned. They report receiving a replacement check about three months after the ruling.
published
Aug 18, 2016 · Ripoff Report · Bay Street Apartments · CA
2014
Reviewer alleges that after an agreed early lease termination, Riverstone Residential stopped communicating, sent the move-out statement after the 14-day legal window, kept the full deposit plus additional charges, and referred the account to collections without first attempting to collect.
published
Apr 21, 2014 · Ripoff Report · Nationwide
2013
Reviewer alleges management responds to complaints mainly by threatening residents, failed to act on threats from neighbors, charged for valet trash service that was not provided, and advertised a gated community that was not gated. Reviewer also reports an ant infestation and a unit that differed from the model shown.
published
Dec 25, 2013 · Ripoff Report · Gateway Lakes Apartments (aka Marlin Lakes) · Sarasota, FL
Reviewer alleges their registered vehicle was tagged as abandoned and towed after being moved during confusing repaving notices, and that management defended the tow. Reviewer also alleges the pool gates did not lock, creating a safety hazard. A commenter on the report disputed the reviewer's account.
published
Aug 4, 2013 · Ripoff Report · Saratoga Ridge · Phoenix, AZ
Reviewer alleges Greystar pursued eviction over $500 in legal fees after partly late rent, proceeded with the eviction despite an arranged payment deal with the manager, and then billed $7,700 in early-termination and other charges that went to collections.
published
Jun 8, 2013 · Ripoff Report · Alta Aspen Grove · Littleton, CO
Reviewer alleges that after a long-term tenant died, management disabled the lock and refused her only next of kin access to retrieve clothing and photos, while allowing cleaners in without notice; access came only after the family obtained a court order. Reviewer further alleges the unit's walls were covered in black mold from a water leak in the unit above.
published
Mar 10, 2013 · Ripoff Report · Hawthorne Groves · Orlando, FL
2012
Reviewer alleges the advertised secure gates were left open all day despite several robberies, with management responding only by email asking residents to report suspicious activity. Reviewer also reports very low water pressure, intermittent hot water, and thin walls.
published
Oct 25, 2012 · Ripoff Report · Oceano Warner · Woodland Hills, CA
Reviewer alleges a promised move-in rent credit was never applied, that an eviction notice was posted while the billing dispute was pending, and that the unit's square footage did not match the floor plan; reviewer says they asked the City of Los Angeles to inspect. Reviewer reports other tenants experienced similar billing errors.
published
Oct 19, 2012 · Ripoff Report · Oceano Warner · Woodland Hills, CA
Reviewer alleges that after a job loss, newly arrived Greystar management refused a partial rent payment and began eviction within weeks while adding daily late fees and attorney fees, despite a year and a half of on-time payments.
published
Jan 14, 2012 · Ripoff Report · Mirabella Apartments · Avondale, AZ
2011
Reviewer alleges Riverstone Residential management at a Tualatin complex charged move-out fees tied to incoming tenants, changed move-out dates, and issued a final bill that differed from earlier written figures, and that corporate said it had no grievance process. Reviewer also alleges the units were mold-ridden and that maintenance advised tenants to spray mold with a bleach solution themselves.
published
Sep 12, 2011 · Ripoff Report · Tualatin, OR
2010
Reviewer alleges the buildings were infested with bed bugs and management never notified residents, treating single units so the bugs spread. Reviewer also alleges about a third of parking-lot and stairway lights had been out for nearly a year amid reported vehicle break-ins.
published
Feb 10, 2010 · Ripoff Report · Denver, CO
2009
Reviewer alleges repair appointments were routinely not kept, the complex became vermin-infested and crime-ridden, and residents who complained about repairs were pushed out. Reviewer alleges the lease makes departing or evicted tenants liable for both sides' attorney fees and that damage from neglected repairs is deducted from deposits.
published
Jul 26, 2009 · Ripoff Report · Denver, CO
2006
Reviewer, a Desert Storm veteran, alleges that after the complex was sold the new management changed the lease before it expired and added new water, trash and sewer charges billed through a third-party company. Reviewer also alleges inconsistent enforcement of the lease's pet rules.
published
Mar 16, 2006 · Ripoff Report · Riverstone and Brookstone Apartments · Covina, CA
