Reporting
The University of Louisville student paper reported unsanitary conditions, inconsistent communication and a broken rent-payment portal as The Province transitioned from American Campus Communities to Greystar. It also noted WDRB reporting on student complaints of broken air conditioning and unsanitary conditions at Greystar-managed Trifecta Apartments.
published
Sep 9, 2025 · The Louisville Cardinal · The Province · Louisville, KY
Regulators
Greystar Real Estate Partners filed a breach notice stating an unauthorized party accessed an employee email account between May 1 and May 18, 2026 and acquired files containing personal information; affected people were offered 24 months of credit monitoring. This is a mandatory disclosure, not an enforcement action; no lawsuit over this breach was found.
breach notice filed
Aug 27, 2026 · Washington State Attorney General (data breach notification filing) · Washington
Regulators
Housing Rights Initiative filed complaints with the Virginia OAG, California CRD, Maryland Commission on Civil Rights, Hawai'i Civil Rights Commission, Michigan DCR, New Jersey DCR and D.C. Office of Human Rights alleging 114 violations of source-of-income laws. The complaints allege, based on undercover testing, that Greystar properties rejected Housing Choice Voucher holders, imposed unlawful conditions, and refused to count voucher assistance toward income requirements.
complaints pending (allegations)
Jul 14, 2026 · Cohen Milstein (counsel) / Housing Rights Initiative · CA, HI, MD, MI, NJ, VA, DC
Regulators
Arizona AG Kris Mayes announced three Assurances of Discontinuance entered in Maricopa County Superior Court: one adopting the injunctive terms of the FTC/Colorado settlement (with about $1.5M in anticipated restitution to Arizona consumers from the FTC fund), and two resolving alleged Arizona Consumer Fraud Act junk-fee violations at The Julia and Avana Gilbert with a combined $100,000 in restitution.
settled (assurances of discontinuance)
May 13, 2026 · Arizona Attorney General · The Julia; Avana Gilbert · Phoenix, AZ
Regulators
CRD announced a settlement with Greystar California, Inc. after a complaint alleging an applicant at a Hollywood apartment complex was denied based on criminal history without an opportunity to explain. Greystar agreed to review and revise screening policies statewide, notify staff of California's criminal-history protections, train specified Southern California staff, and pay the complainant $10,000.
settled $10,000 plus policy changes
Jan 13, 2026 · California Civil Rights Department · Los Angeles, CA