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The Greystar Review

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FTC and Colorado AG sue Greystar over hidden mandatory rental fees

The FTC and the State of Colorado sued Greystar Real Estate Partners and five affiliates, alleging that since at least 2019 the company advertised deceptively low base rents while failing to disclose mandatory monthly fees (pest control, valet trash, package, utility-administration and amenity fees), often until after a non-refundable application fee was paid. Claims were brought under the FTC Act, the Gramm-Leach-Bliley Act and the Colorado Consumer Protection Act.

resolved by stipulated order Dec 2025 (see $24M settlement)

Jan 16, 2025 · Federal Trade Commission / U.S. District Court, D. Colo. (No. 1:25-cv-00165) · Nationwide

Read the source · Federal Trade Commission / U.S. District Court, D. Colo. (No. 1:25-cv-00165)

Filed under Regulators

This page summarizes a public record; it is not original reporting. Read the source for full context. Allegations are allegations unless a court or agency has found otherwise. See an error? File a correction.

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Greystar notifies Washington AG of data breach involving employee email account

Greystar Real Estate Partners filed a breach notice stating an unauthorized party accessed an employee email account between May 1 and May 18, 2026 and acquired files containing personal information; affected people were offered 24 months of credit monitoring. This is a mandatory disclosure, not an enforcement action; no lawsuit over this breach was found.

breach notice filed
Aug 27, 2026 · Washington State Attorney General (data breach notification filing) · Washington

Regulators

Housing watchdog files 114 voucher-discrimination complaints against Greystar with seven state and D.C. agencies

Housing Rights Initiative filed complaints with the Virginia OAG, California CRD, Maryland Commission on Civil Rights, Hawai'i Civil Rights Commission, Michigan DCR, New Jersey DCR and D.C. Office of Human Rights alleging 114 violations of source-of-income laws. The complaints allege, based on undercover testing, that Greystar properties rejected Housing Choice Voucher holders, imposed unlawful conditions, and refused to count voucher assistance toward income requirements.

complaints pending (allegations)
Jul 14, 2026 · Cohen Milstein (counsel) / Housing Rights Initiative · CA, HI, MD, MI, NJ, VA, DC

Regulators

Arizona AG announces three settlements with Greystar over hidden rental charges and junk fees

Arizona AG Kris Mayes announced three Assurances of Discontinuance entered in Maricopa County Superior Court: one adopting the injunctive terms of the FTC/Colorado settlement (with about $1.5M in anticipated restitution to Arizona consumers from the FTC fund), and two resolving alleged Arizona Consumer Fraud Act junk-fee violations at The Julia and Avana Gilbert with a combined $100,000 in restitution.

settled (assurances of discontinuance)
May 13, 2026 · Arizona Attorney General · The Julia; Avana Gilbert · Phoenix, AZ

Regulators

Greystar California agrees to revise tenant screening statewide after fair housing complaint

CRD announced a settlement with Greystar California, Inc. after a complaint alleging an applicant at a Hollywood apartment complex was denied based on criminal history without an opportunity to explain. Greystar agreed to review and revise screening policies statewide, notify staff of California's criminal-history protections, train specified Southern California staff, and pay the complainant $10,000.

settled $10,000 plus policy changes
Jan 13, 2026 · California Civil Rights Department · Los Angeles, CA