Regulators
Denver Post coverage of the FTC/Colorado $24 million hidden-fees settlement (ftc-colorado-greystar-24m-settlement-2025). It adds that the suit described two Denver complexes where fees allegedly pushed costs above advertised rent, and that Greystar operates more than 45,000 units in Colorado. It also quotes Greystar saying the deal 'enhances transparency' and notes Colorado's new rent-fee law takes effect Jan. 1.
settled $24M
Dec 2, 2025 · The Denver Post · Colorado
Regulators
Colorado's announcement of the FTC/Colorado hidden-fees settlement already recorded from the FTC side (ftc-colorado-greystar-24m-settlement-2025). This source adds the split: Colorado receives $1 million for costs, enforcement and consumer education, while the FTC receives $23 million for nationwide relief. It also lists the disclosure terms: total monthly price shown upfront, every fee itemized as mandatory or optional, and no upfront payment before full pricing is disclosed.
settled $24M ($23M FTC, $1M Colorado)
Dec 2, 2025 · Colorado Attorney General (coag.gov) · Colorado
Regulators
Denver Post coverage of the nine-state $7 million RealPage settlement (nine-state-ag-greystar-7m-settlement-2025). It adds that Colorado would receive more than $1 million and that Gov. Polis vetoed a 2025 bill banning RealPage-style software. It also reports Greystar's statement that it was 'pleased this matter is resolved.'
settled $7M (proposed consent decree, pending before the court)
Nov 19, 2025 · The Denver Post · Colorado
Regulators
Colorado AG release on the nine-state $7 million RealPage settlement (nine-state-ag-greystar-7m-settlement-2025). It adds that Colorado receives more than $1 million for antitrust and consumer-protection work. It also says Greystar is barred from revenue-management software that uses competitors' nonpublic data, and that the settling states may share in Greystar's cooperation with DOJ.
settled $7M (proposed consent decree)
Nov 18, 2025 · Colorado Attorney General (coag.gov) · Colorado
Court Docket
A former tenant sued Greystar Management Services and a concrete contractor, alleging he was exposed to silica dust from concrete work, reported it to Greystar and OSHA (which fined the contractor more than $58,000), and was then evicted for allegedly 'photographing the vendors without consent.' Greystar denies most allegations and says it had no control over the contractor's work.
pending (as reported)
Jul 29, 2025 · Denver7 (KMGH) · Mountain Gate Apartments · Littleton, CO
Reporting
Tenants said hundreds of swallows nest on Building 8 each spring, leaving droppings, dead birds and bird mites that they say enter apartments, and described unfulfilled promises from management. Greystar told 9NEWS its options are limited because the swallows are protected under the Migratory Bird Treaty Act and it is deterring nesting in compliance with federal law.
published
Jun 2025 · 9NEWS (KUSA) · Mountain Gate · Littleton, CO
Reporting
Yellow Scene reported that residents of Welton Park, managed by Greystar, went about ten days without clean running water affecting roughly 195 units, and described the outage as part of a pattern of alleged mismanagement.
published
Apr 25, 2024 · Yellow Scene Magazine · Welton Park · Denver, CO
Reporting
After tenant Leticia Farrer died in January 2024, her family was billed about $4,140 in early-termination and concession fees at the Greystar-managed Avenida; the lease said tenants were not released 'for any reason, including death.' Greystar cleared the balance after the story; Colorado later passed 'Letty's Act' (HB25-1108) to bar such fees.
balance waived after coverage
Jan 29, 2024 · CBS Colorado (KCNC) · Avenida · Loveland, CO
Reporting
Coverage of a proposed class action filed in Denver District Court by tenant Nichole Collins, alleging Greystar charged undisclosed mandatory fees for pest control, valet trash and billing (nearly $40/month) not included in advertised rent. Represented by Towards Justice and Justice for the People Legal Center.
suit filed Jan 2024
Jan 18, 2024 · Colorado Times Recorder · Denver, CO
Court Docket
The class complaint alleges Greystar forced thousands of Colorado tenants to pay inflated, late-disclosed 'junk fees' on top of advertised rent that provided no benefit beyond ordinary landlord costs, and seeks to stop the practice and recover damages.
filed (outcome not confirmed)
Jan 5, 2024 · District Court, Denver County, Colorado (Collins v. GREP Southwest, LLC d/b/a Greystar) · Denver, CO
Letters from Tenants
Reviewer alleges a smoke/fire alarm in their unit kept malfunctioning without repair and that the after-hours emergency number rang without answer.
published
Jun 28, 2023 · Trustpilot · Alvista Trailside Apartments · Englewood, CO
Letters from Tenants
Reviewer alleges building doors lacked working locks so people slept in stairwells, packages were frequently stolen, and residents found used needles on the grounds. Reviewer also alleges the advertised pool had been inoperable for years and that management repeatedly reminded tenants it was not obligated to salt icy lots and steps.
published
Apr 29, 2023 · RateTheLandlord.org · Residences at Austin Bluffs · Colorado Springs, CO
Reporting
Westword reported tenant accounts of floods, power outages, unsanitary conditions and property damage at the 508-unit complex behind Union Station, along with fire department involvement. Tenants said Greystar, the property manager, was unresponsive to complaints.
published
Dec 2, 2021 · Denver Westword · The Grand (1777 Chestnut Place) · Denver, CO
Letters from Tenants
Reviewer alleges Greystar pursued eviction over $500 in legal fees after partly late rent, proceeded with the eviction despite an arranged payment deal with the manager, and then billed $7,700 in early-termination and other charges that went to collections.
published
Jun 8, 2013 · Ripoff Report · Alta Aspen Grove · Littleton, CO
Letters from Tenants
Reviewer alleges the buildings were infested with bed bugs and management never notified residents, treating single units so the bugs spread. Reviewer also alleges about a third of parking-lot and stairway lights had been out for nearly a year amid reported vehicle break-ins.
published
Feb 10, 2010 · Ripoff Report · Denver, CO
Letters from Tenants
Reviewer alleges repair appointments were routinely not kept, the complex became vermin-infested and crime-ridden, and residents who complained about repairs were pushed out. Reviewer alleges the lease makes departing or evicted tenants liable for both sides' attorney fees and that damage from neglected repairs is deducted from deposits.
published
Jul 26, 2009 · Ripoff Report · Denver, CO
