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The Greystar Review

Letters from Tenants

Tenant alleges management misstated lease-end terms and is holding them two extra months

Reviewer alleges management gave written instructions about ending the lease that conflicted with the lease, and is now requiring two additional months of tenancy; reviewer says escalations to Greystar went unanswered.

published

Feb 28, 2024 · Trustpilot · The Kenzie at The Domain · Austin, TX

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Filed under Letters from Tenants

This page summarizes a resident's public account; it is not original reporting. Read the source for full context. Allegations are allegations unless a court or agency has found otherwise. See an error? File a correction.

Related on the record

Letters from Tenants

Residents petition Greystar for indoor air-quality testing at Forty55 Lofts

Petition started by resident Wendy K. alleges residents became seriously ill from formaldehyde and other indoor toxins above health guidelines, that requests for testing and remediation were ignored, that residents were forced to take legal action, and that Greystar continues to rent untested units. It asks that Greystar be required to test and confirm units are habitable; it had 108 signatures when reviewed.

published (petition)
Jul 3, 2024 · Change.org · Forty55 Lofts · Marina del Rey, CA

Letters from Tenants

18-year resident alleges declining service, fire-alarm errors and understaffed maintenance

Reviewer alleges conditions declined after Greystar took over, including a misdirected fire-alarm response that nearly led the fire department to break down their door, slow snow removal, a fitness fee despite broken equipment, a pool closed most of summer 2023, and one maintenance worker for 232+ units.

published
Jan 13, 2024 · Trustpilot · Deer Run Apartments · Brown Deer, WI

Letters from Tenants

Tenant alleges $2,000 deposit not returned within state-law deadline

Reviewer alleges a $2,000 security deposit was still unreturned three months after move-out, beyond the state-law deadline, and that corporate phone lines led only to voicemail; reviewer describes the units as unsafe and unhealthy.

published
Dec 7, 2023 · Trustpilot · The Cottages of Boone · Boone, NC

Letters from Tenants

New tenant alleges unaddressed roach infestation at move-in

Reviewer alleges a unit managed by Greystar was filthy and roach-infested at move-in in November 2023 and that the infestation remained unresolved weeks later, citing an Arizona statute and stating an intent to hire a lawyer.

published
Dec 3, 2023 · Trustpilot · AZ