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The Greystar Review

Letters from Tenants

Tenant alleges roach-infested unit at move-in and repairs tied to steep rent hikes

Reviewer alleges the apartment was infested with cockroaches at move-in, upper floors had soft, patched flooring, and leaks between units were common. Reviewer alleges repairs were being made mainly in units whose rent had risen more than 30% in two years, and that online rent payment carried fees.

published

May 20, 2023 · RateTheLandlord.org · AYA ABQ · Albuquerque, NM

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Property Aya Abq, Albuquerque (Greystar listing)

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Filed under Letters from Tenants

This page summarizes a resident's public account; it is not original reporting. Read the source for full context. Allegations are allegations unless a court or agency has found otherwise. See an error? File a correction.

Related on the record

Reporting

Frustration reaches new level after disabled man's apartment floods twice

KOB 4 reported that a disabled Section 8 tenant's unit at Greystar-managed Copper Hills flooded in February and again in August, leaving ceiling holes, warped cabinets and ruined furniture; he said Greystar told him it could not help because he lacked renter's insurance. KOB said the leasing office was closed during business hours and it could not reach Greystar.

published
Sep 3, 2025 · KOB 4 · Copper Hills · Albuquerque, NM

Letters from Tenants

Residents petition Greystar for indoor air-quality testing at Forty55 Lofts

Petition started by resident Wendy K. alleges residents became seriously ill from formaldehyde and other indoor toxins above health guidelines, that requests for testing and remediation were ignored, that residents were forced to take legal action, and that Greystar continues to rent untested units. It asks that Greystar be required to test and confirm units are habitable; it had 108 signatures when reviewed.

published (petition)
Jul 3, 2024 · Change.org · Forty55 Lofts · Marina del Rey, CA

Letters from Tenants

18-year resident alleges declining service, fire-alarm errors and understaffed maintenance

Reviewer alleges conditions declined after Greystar took over, including a misdirected fire-alarm response that nearly led the fire department to break down their door, slow snow removal, a fitness fee despite broken equipment, a pool closed most of summer 2023, and one maintenance worker for 232+ units.

published
Jan 13, 2024 · Trustpilot · Deer Run Apartments · Brown Deer, WI

Letters from Tenants

Tenant alleges $2,000 deposit not returned within state-law deadline

Reviewer alleges a $2,000 security deposit was still unreturned three months after move-out, beyond the state-law deadline, and that corporate phone lines led only to voicemail; reviewer describes the units as unsafe and unhealthy.

published
Dec 7, 2023 · Trustpilot · The Cottages of Boone · Boone, NC