Regulators
Housing Rights Initiative filed complaints with the Virginia OAG, California CRD, Maryland Commission on Civil Rights, Hawai'i Civil Rights Commission, Michigan DCR, New Jersey DCR and D.C. Office of Human Rights alleging 114 violations of source-of-income laws. The complaints allege, based on undercover testing, that Greystar properties rejected Housing Choice Voucher holders, imposed unlawful conditions, and refused to count voucher assistance toward income requirements.
complaints pending (allegations)
Jul 14, 2026 · Cohen Milstein (counsel) / Housing Rights Initiative · CA, HI, MD, MI, NJ, VA, DC
Regulators
CRD announced a settlement with Greystar California, Inc. after a complaint alleging an applicant at a Hollywood apartment complex was denied based on criminal history without an opportunity to explain. Greystar agreed to review and revise screening policies statewide, notify staff of California's criminal-history protections, train specified Southern California staff, and pay the complainant $10,000.
settled $10,000 plus policy changes
Jan 13, 2026 · California Civil Rights Department · Los Angeles, CA
Regulators
Bay Area coverage of the nine-state $7 million RealPage settlement announced by California AG Rob Bonta (nine-state-ag-greystar-7m-settlement-2025). It adds a Greystar spokesperson statement and lists Greystar-managed properties in Mountain View and on the Peninsula. Bonta's office said it could not say whether Santa Clara or San Mateo County properties were affected.
settled $7M (multistate)
Nov 28, 2025 · Pleasanton Weekly · Mountain View, CA
Reporting
The Long Beach Post reported Greystar's roughly $7 million settlement with California and other states over its alleged role in an algorithmic rent-pricing scheme.
settled ~$7M
Nov 27, 2025 · Long Beach Post · Long Beach, CA
Court Docket
The proposed class action alleges Greystar 'drip priced' California rentals by charging mandatory fees for pest control, trash and utility administration not included in advertised rent, in violation of the UCL, False Advertising Law, CLRA and California's Honest Pricing Law.
pending
Apr 29, 2025 · U.S. District Court, S.D. Cal. (Wu et al. v. Greystar Real Estate Partners, LLC, 3:25-cv-01090) · California
Letters from Tenants
Petition started by resident Wendy K. alleges residents became seriously ill from formaldehyde and other indoor toxins above health guidelines, that requests for testing and remediation were ignored, that residents were forced to take legal action, and that Greystar continues to rent untested units. It asks that Greystar be required to test and confirm units are habitable; it had 108 signatures when reviewed.
published (petition)
Jul 3, 2024 · Change.org · Forty55 Lofts · Marina del Rey, CA
Letters from Tenants
Reviewer alleges repair requests were ignored for months, including no dishwasher for half the lease, and recurring termites were never fully treated. Reviewer alleges management threatened to keep the whole security deposit unless tenants paid for a deep clean, which the reviewer believes is unlawful.
published
Apr 30, 2023 · RateTheLandlord.org · Axiom La Jolla · San Diego, CA
Letters from Tenants
Reviewer alleges rain caused major bedroom leaks beginning in January that remained unrepaired months later with no rent abatement despite repeated calls and emails, followed by a 30% rent increase at renewal.
published
Apr 30, 2023 · RateTheLandlord.org · Culver City, CA
Letters from Tenants
Reviewer alleges that after Greystar took over from a smaller manager, being even two hours late on rent brings a late fee and threats of legal action within days, maintenance became slow, and the office never answers the phone.
published
Apr 30, 2023 · RateTheLandlord.org · San Diego, CA
Letters from Tenants
Reviewer alleges management tried to evict them for nonpayment due to an accounting error on management's side, that newly replaced roofs leaked and flooded apartments, and that a clogged disposal went unrepaired. Reviewer also reports a nearly $600 increase offered at renewal.
published
Apr 29, 2023 · RateTheLandlord.org · Montclair, CA
Reporting
2UrbanGirls reported that the City of Los Angeles deemed the Greystar-managed SB Main building uninhabitable on Sept. 1, 2022 and ordered repairs by Oct. 12. Residents documented non-working elevator lighting, mold from unrepaired leaks, debris in stairwells and a front door that would not close.
published
Sep 18, 2022 · 2UrbanGirls · SB Main (Board of Trade Building), 111 W 7th St · Los Angeles, CA
Regulators
A private noticing party filed a Proposition 65 60-day notice alleging exposure to formaldehyde gas from laminate flooring, cabinetry and/or other building materials, naming GS Redwood Property LLC, GS Redwood REIT LLC, Greystar Real Estate Partners LLC, Greystar California Inc. and Greystar Worldwide LLLC.
60-day notice filed (allegation)
Nov 15, 2021 · California Attorney General, Proposition 65 60-Day Notice (AG No. 2021-02813) · Forty55 Lofts · Marina del Rey, CA
Court Docket
The complaint alleges Greystar charged $100 late fees untethered to actual damages, applied rent payments to prior penalties first so late fees 'stacked' month to month, charged unauthorized $3.95 utility-administration fees, and mishandled security-deposit deductions and return timelines under California law.
filed (outcome not confirmed)
Oct 13, 2020 · U.S. District Court, N.D. Cal. (Zeff v. Greystar Real Estate Partners, LLC, 3:20-cv-07122) · California
Letters from Tenants · The Chairman
Reviewer alleges appliances failed repeatedly after a management change in 2013, that staff entered her apartment without 24-hour notice, and that thefts she reported to management, a regional supervisor, and Greystar's CEO were never investigated. Reviewer also alleges she had to buy her own dryer after management refused to replace a failing unit.
published
Jan 19, 2019 · Ripoff Report · Coventry Court · Tustin, CA
Reporting
Victims of the June 2015 Library Gardens balcony collapse, which killed six young people (five Irish students and one from Rohnert Park) and injured seven, reached a confidential settlement with owner BlackRock and property manager Greystar. The parties agreed to adopt regular balcony-inspection policies.
settled (confidential)
Nov 20, 2017 · KTVU FOX 2 · Library Gardens (2020 Kittredge St) · Berkeley, CA
Letters from Tenants
Reviewers allege they won a small-claims case against Greystar/Bay Street Apartments for furniture damage and evacuation costs caused by ongoing water intrusion and mold, but that Greystar delayed payment and then stopped payment on its settlement check, which was returned. They report receiving a replacement check about three months after the ruling.
published
Aug 18, 2016 · Ripoff Report · Bay Street Apartments · CA
Reporting
San Jose Inside reported that the City Council voted 7-3 to deny tenant appeals and allow Greystar to demolish the 216-unit rent-controlled Reserve for a 640-unit project, displacing about 670 people in what it called possibly Silicon Valley's largest eviction. Relocation help was offered only to lower-income households (about 40 units).
published
Jun 29, 2016 · San Jose Inside · The Reserve · San Jose, CA
Letters from Tenants
Reviewer alleges the advertised secure gates were left open all day despite several robberies, with management responding only by email asking residents to report suspicious activity. Reviewer also reports very low water pressure, intermittent hot water, and thin walls.
published
Oct 25, 2012 · Ripoff Report · Oceano Warner · Woodland Hills, CA
Letters from Tenants
Reviewer alleges a promised move-in rent credit was never applied, that an eviction notice was posted while the billing dispute was pending, and that the unit's square footage did not match the floor plan; reviewer says they asked the City of Los Angeles to inspect. Reviewer reports other tenants experienced similar billing errors.
published
Oct 19, 2012 · Ripoff Report · Oceano Warner · Woodland Hills, CA
Letters from Tenants
Reviewer, a Desert Storm veteran, alleges that after the complex was sold the new management changed the lease before it expired and added new water, trash and sewer charges billed through a third-party company. Reviewer also alleges inconsistent enforcement of the lease's pet rules.
published
Mar 16, 2006 · Ripoff Report · Riverstone and Brookstone Apartments · Covina, CA
