Reporting
Texas Standard discussed the Guardian's findings of 125 named fees at Greystar listings, noting Greystar manages about 200,000 units in Texas and that some leases carry five to eleven mandatory fees on top of rent.
published
Jun 26, 2026 · KUT / Texas Standard · Austin, TX
Letters from Tenants
Reviewer alleges management gave written instructions about ending the lease that conflicted with the lease, and is now requiring two additional months of tenancy; reviewer says escalations to Greystar went unanswered.
published
Feb 28, 2024 · Trustpilot · The Kenzie at The Domain · Austin, TX
Letters from Tenants
Reviewer alleges extensive water damage, with water coming through the kitchen ceiling three times in three years and a ruined light fixture left unreplaced for 10 months, and that repairs involved painting over mildew and nailing plywood over rotting boards. Reviewer also reports an uncontrolled German cockroach infestation.
published
May 15, 2023 · RateTheLandlord.org · College Station, TX
Letters from Tenants
Reviewer alleges they were not allowed to end the lease on time and were charged an extra month at double rent, the deposit was withheld without an itemized list, and a new $200 repair charge was raised two years after move-out. Reviewer says staff would not provide a move-out checklist or walk-through.
published
May 4, 2023 · RateTheLandlord.org · Houston, TX
Court Docket
A Dallas County jury awarded about $860 million to the parents of a resident killed when a tower crane at a Greystar development collapsed onto the neighboring Elan City Lights apartments during a June 2019 storm. Plaintiffs argued Greystar let the crane's inspection lapse and was responsible for the crane not being left in weathervane mode; the jury found crane owner Bigge not liable.
jury verdict $860M (post-trial status not confirmed)
Apr 26, 2023 · The Real Deal (Dallas County district court verdict) · Elan City Lights · Dallas, TX
Reporting
A Dallas County jury awarded more than $860 million to the family of Kiersten Smith, killed in the 2019 crane collapse, finding Greystar bore responsibility; crane supplier Bigge Crane was not found at fault. Plaintiffs argued the crane was left unable to weathervane during the storm.
jury verdict $860M+ (2023)
Apr 26, 2023 · FOX 4 Dallas-Fort Worth · Elan City Lights · Dallas, TX
Reporting
After a construction crane fell onto the Greystar-owned Elan City Lights building on June 9, 2019, killing resident Kiersten Smith and injuring five others, displaced tenants described uncertainty as Greystar's hotel and daily-needs payments were set to end that Friday.
published
Jun 12, 2019 · FOX 4 Dallas-Fort Worth · Elan City Lights · Dallas, TX
Court Docket
A proposed collective action under the Fair Labor Standards Act alleges Greystar Management Services failed to include non-discretionary bonuses in the regular rate used to compute overtime pay.
filed (outcome not confirmed)
Jul 24, 2017 · U.S. District Court, N.D. Tex. (Norris v. Greystar Management Services LP, 3:17-cv-01956) · Dallas, TX
